Privacy Policy

Last updated: 7 September 2026

This policy explains how Australia Home Energy Rebates ("we", "us" or "our") handles personal information when you visit our website, submit a website enquiry, contact our social media page, or submit an enquiry through a Facebook or Instagram lead form.

1. Information we collect

Depending on what you choose to provide, we may collect your name, email address, telephone number, suburb or postcode, and information about your property, current energy systems and the upgrades that interest you. This may include rooftop solar, battery storage, heating and cooling, or heat pump hot water.

We also receive the messages you send us, your preferred contact method and any consent or communication preferences you provide. Please do not submit identity documents, financial account details, health information or other sensitive information through a lead form or social media message.

2. How information is collected

We collect information directly from you when you complete our website enquiry form or a Meta instant form, message our Facebook or Instagram page, or communicate with us about an enquiry. Meta may pre-fill fields using information from your profile. Please review those fields before submitting the form. Submitting a form is voluntary. Without relevant contact details, we may be unable to respond to your request.

Our website hosting and technology providers may process technical information such as your IP address, browser type, device information, pages requested and access times to deliver and protect the website.

3. How we use information

We use personal information to respond to your enquiry, discuss relevant home energy products, understand your household's needs, and help you explore available offers and rebate considerations. We may also use it to arrange follow-up you request, maintain enquiry records, address complaints and meet applicable legal obligations.

Where you consent or the law otherwise permits, we may contact you about relevant products and offers by phone, email, SMS or social messaging. A form submission does not provide unlimited consent to unrelated marketing. Your contact preferences and the notice shown on the particular form govern the follow-up you request.

4. Meta lead forms

When you submit a Facebook or Instagram lead form, Meta makes the information you submit available to Australia Home Energy Rebates. We handle that information for the purposes described in this policy and the notice accompanying the form. The use of Facebook and Instagram is also subject to Meta's Privacy Policy. We do not receive your Facebook or Instagram password.

5. When information may be shared

Information may be available to authorised people who manage enquiries and to service providers that support hosting, communications, enquiry management and technical administration. They should receive only the information needed for their role.

If you request a quote, installation assessment or referral involving an external installer or quote partner, relevant contact and property information may need to be shared to fulfil that request. Any such referral and contact should be explained in the form or our conversation with you before the information is shared. We may also disclose information where you authorise it or where disclosure is required or permitted by law.

6. Storage, security and overseas processing

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. No online service or transmission method can guarantee complete security.

Meta, Webflow and other technology providers may process or store information outside Australia, including in the United States and other countries in which they operate. Their locations and arrangements may change. Where applicable, we take reasonable steps required by Australian privacy law in relation to overseas disclosure. You can ask us about the providers relevant to your enquiry through the privacy contact above.

We retain information for as long as reasonably needed to handle enquiries, provide requested services, maintain appropriate records and meet legal obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it, subject to legitimate retention requirements.

7. Cookies, website services and external links

Website hosting and embedded services may use cookies or similar technologies for essential functionality, security or service delivery. External fonts and images may require your browser to contact their providers. You can manage cookies through your browser settings. Facebook and Instagram apply their own cookie and advertising controls on their platforms.

Links to third-party websites are provided for convenience. Those websites handle information under their own privacy policies. Any additional advertising or analytics tools introduced on this website should be disclosed here and accompanied by consent controls where required.

8. Access, correction and your choices

You may request access to personal information we hold about you, ask us to correct inaccurate information, request deletion where appropriate, or withdraw consent for future marketing. Message the Australia Home Energy Rebates Facebook Page and describe your request. You can also use an unsubscribe link in an email, reply STOP to a marketing SMS where that option is provided, or tell us during a call that you do not wish to receive further marketing.

We may take reasonable steps to confirm your identity before acting on a privacy request. We will explain if a legal exception prevents access, correction or deletion. Withdrawing consent does not affect handling that has already lawfully occurred or records that must be retained.

9. Privacy complaints

If you have a concern about how we have handled personal information, contact us through the Facebook Page above with the subject "Privacy complaint" and a brief explanation. We will review the concern, seek any further information needed and aim to respond within 30 days. If more time is needed, we will explain why.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner, where applicable. This policy is intended to support the privacy rights that apply under Australian law, including the Privacy Act 1988 and Australian Privacy Principles where they apply.

10. Changes to this policy

We may update this policy to reflect changes to our services, information handling or legal requirements. The latest version will be published on this page with its updated date. Where required, we will provide further notice of material changes.